Refund policy

Refund policy

At Shop Naymee, customer satisfaction is our top priority. We take pride in offering high-quality jewellery and strive to ensure you are happy with every purchase. However, if you are not entirely satisfied with your order, we’re here to help.

1. Eligibility for Refunds

· Timeframe: Refund requests must be made within 2 days from the date of delivery.

· Condition: Items must be unused, unworn, and in their original packaging with all tags and labels intact.

· Non-Refundable Items: Custom-made or personalized jewelry, sale items, and gift cards are non-refundable.

2. How to Request a Refund

· To initiate a refund, please contact our customer support team at customercare@shopnaymee.com with your order number and reason for the return.

· Once your request is approved, we will provide instructions on how to return the item.

3. Return Shipping

· Customers are responsible for covering the return shipping costs unless the item received was damaged or defective.

· We recommend using a trackable shipping service to ensure your item reaches us safely.

4. Refund Processing

· Once we receive and inspect the returned item, we will notify you via email regarding the status of your refund.

· If approved, your refund will be processed within 10 -14 business days, and the amount will be credited back to your original method of payment.

Damaged or Defective Items

· If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement.

NO REFUND WILL BE PROVIDED IN FOLLOWING CASE:

Items are worn or used: Jewelry that shows signs of wear, damage, or alterations by the customer will not be eligible for a refund.

Packaging is missing or damaged: Items must be returned in their original packaging. Any missing or damaged packaging will result in ineligibility for a refund.

Custom or personalised items: Refunds will not be provided for custom-made or personalised pieces.

Sale or promotional items: Items purchased during sales, promotions, or clearance events are non-refundable.

Incorrect care of items: If the jewelry has been damaged due to improper care or handling by the customer, no refunds will be provided.